Introduction
Bloom Local ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.
Information We Collect
When you contact us or use our services, we may collect:
- Contact Information: Name, email address, phone number, and mailing address
- Property Information: Address and details about your property for landscaping services
- Project Information: Details about your landscaping needs, preferences, and budget
- Communication Records: Records of your communications with us
- Payment Information: Billing information processed through secure third-party providers
How We Collect Information
We collect information when you:
- Submit our contact form or request a quote
- Call, email, or text us
- Schedule a consultation or site visit
- Enter into a service agreement with us
- Make a payment for services
How We Use Your Information
We use the information we collect to:
- Provide landscaping estimates and quotes
- Communicate about your project
- Schedule and perform services
- Process payments and send invoices
- Follow up on completed work and warranties
- Send service reminders and seasonal updates (with your consent)
- Improve our services and customer experience
Data Security
We implement appropriate security measures to protect your personal data:
- Secure, encrypted data storage
- Limited access to personal information
- Secure payment processing through trusted providers
- Regular security reviews and updates
Data Retention
We retain your information for as long as necessary to:
- Provide services and support
- Fulfill warranty obligations
- Comply with legal and tax requirements
- Resolve disputes and enforce agreements
You may request deletion of your data at any time, subject to legal retention requirements.
Information Sharing
We do not sell, trade, or rent your personal information. We may share information only:
- With service providers who assist our operations (e.g., payment processors)
- When required by law or legal process
- To protect our rights or the safety of others
- With your explicit consent
Your Rights
You have the right to:
- Access your personal data we hold
- Request correction of inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Receive a copy of your data
Cookies and Website Analytics
Our website may use cookies and analytics tools to improve your experience. You can control cookie settings through your browser preferences.
Third-Party Integrations
We use the following third-party services to operate our business:
- QuickBooks: For invoicing and accounting. Your billing information may be processed through Intuit's QuickBooks platform, subject to their privacy policy.
- Supabase: For secure data storage and authentication.
- Google Analytics: For anonymous website usage statistics.
- Stripe: For payment processing (if applicable).
We only share the minimum necessary information with these providers to deliver our services.
Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we will:
- Notify affected individuals within 72 hours of discovery
- Provide details about what information was affected
- Explain steps we're taking to address the breach
- Offer guidance on protecting yourself from potential harm
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.
Data Deletion Requests
You may request deletion of your personal data at any time by contacting us at bloomlocalla@yahoo.com. Upon receiving your request, we will:
- Verify your identity
- Delete your data within 30 days
- Confirm deletion in writing
Note: We may retain certain information as required by law (tax records, contracts) or to fulfill warranty obligations.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Bloom Local
Email: bloomlocalla@yahoo.com
Phone: (337) 561-8136
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.